Refund and Cancellation Policy

Last updated: 10 October 2026

This policy explains how cancellations and refunds work for Slashup plans. It is part of our Terms and Conditions. Slashup is run by Radsan Creations Private Limited.

1. Try before you pay

Every account starts with a free 7-day trial with every feature and no card needed, so you can decide whether Slashup suits your agency before paying anything.

2. Cancellation

• Pay once: there is no automatic renewal. You pay for one period at a time, so there is nothing to cancel to stop future charges.
• Auto-pay: turn it off any time from Billing in your CRM, or cancel the mandate in your UPI app or with your bank. No further automatic payments are taken after that. Turn it off at least one day before the renewal date to avoid that period's charge.
• To stop, simply do not renew. You keep full access until the end of the period you paid for.
• After that, the CRM locks and your data stays saved, so you can renew later and continue where you stopped.
• If you also want your account and data deleted, write to support@slashup.in. We delete it within 30 days, except payment and invoice records that the law requires us to keep.

3. When we give a full refund

• You were charged twice for the same plan and period.
• You were charged more than the price shown at checkout. We refund the difference.
• An automatic payment was taken after you had turned off auto-pay at least one day before the renewal date.
• Your payment succeeded but your plan was not activated, and we cannot activate it within 2 working days of you telling us.

4. When payments are not refunded

Because you can try every feature free before paying, a payment for a plan that has started is not refundable for a change of mind or for the unused part of a quarterly or yearly plan, except where the law requires a refund. Please choose the plan length that suits you; you can pick a different one when you renew.

5. How to ask for a refund

1. Write to support@slashup.in within 7 days of the payment.
2. Include your registered email, the invoice number or the Razorpay payment ID, and what went wrong.
3. We reply within 2 working days and tell you whether the refund is approved.

6. How refunds are paid

Approved refunds go back to the same card, UPI, bank account or wallet you paid from, through Razorpay. We start the refund within 2 working days of approval. It usually reaches you within 5 to 7 working days, depending on your bank. If you paid with a coupon, the refund is the amount you actually paid.

7. Failed payments

If money left your account but the payment shows as failed, it has not reached us. Your bank or Razorpay returns it automatically, usually within 5 to 7 working days. If it has not arrived after that, write to us with the payment ID and we will help you follow it up.

8. Contact

• BusinessRadsan Creations Private Limited (operator of Slashup)
• AddressC-84, Sector 2, Noida, Uttar Pradesh-201301
• Emailsupport@slashup.in
• Support hoursMonday to Saturday, 10 am to 6 pm